Meet Eitan Markus
“I want to be a part of the solution in improving life’s experience for people. Why are we here other than to make things better for others?”
Whether it’s waiting in line, filling out endless forms, or even trying to send money to a friend digitally, the small frustrations of the everyday can add up. Eitan Markus works to decrease these inconveniences and improve the average person’s day-to-day.
Eitan is an advocate of the customer experience. “I want to be a part of the solution in improving life’s experience for people. Why are we here other than to make things better for others?”
By diving deep into the human experience, Eitan finds innovative ways to make the products and services we use daily run as smoothly as possible.
Innate curiosity and creativity drive Eitan’s work. “I like to understand how things work, and I use that curiosity, and my knowledge of how people use products to design new things for people.”
The skills Eitan gains from seeing the customer experience up close motivates him in preparation to serve the broader community in the future. “My main goal is to use what I have learned at school and what I learn on the job to have a social impact. I feel my skillset is well aligned to create change that is meaningful and impactful for the people around me.”
Giving back to the community has been ingrained in Eitan’s sense of self because of the community he himself grew up in. “The role models in the Toronto Jewish community, who work tirelessly for charities and non-profit organizations, dedicate their time to making life better for others. Being surrounded by people like this made me more passionate about dedicating my time and skills to that effect.”
Eitan is determined to pursue a career with a focus on giving back by improving individuals’ quality of life through product and service design. “There are many unsolved problems in society today. If we don’t pursue professions or paths that don’t have a social focus, those problems will remain unsolved.”
Eitan Markus grew up in Thornhill and graduated from OCAD University’s Industrial Design program. He currently works at Market Gravity, a Deloitte business, and uses Design Thinking to improve the consumer experience. He hopes to use the information he is learning to help society at large in the creation of future products and services.
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Jumans of Toronto is a window into the lives and passion of Jewish young adults making their mark in the world. A 50-part series, Jumans is inspired by Humans of New York. If you’d like to recommend someone awesome to be highlighted, please send an email to firstname.lastname@example.org.
Written by: Adina Samuels